hbagi Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

hbagi is a trusted online casino and betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.

This Privacy Policy ("Policy") applies to the use of the hbagi.cam website and all associated services. By accessing this website or creating an account, you are considered to have fully read and accepted the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

Our Privacy Policy may be updated from time to time. For any changes, we will publish an update on this page with the date noted. You are encouraged to visit this page regularly.

2 What Information We Collect

We collect various types of information when you create an account and use services on hbagi. These are described by category below:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — service is available to users aged 21 and above only)
• Valid email address
• Bangladeshi mobile number
• Current residential address
• National ID (NID) or passport details (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers
• Transaction history — records of deposits and withdrawals
• Account balance and bonus details

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and log file data
• Time of website visits, pages viewed, and activity information

2.4 Gaming Activity Information

• Game history and betting patterns
• Win and loss records
• Bonus usage details
• Participation details for promotions and offers

3 How We Collect Information

hbagi collects your information in several ways:

• Directly Provided Information: Information you provide when filling out account registration, login, deposit, or withdrawal forms.
• Automatic Collection: When you visit our website, technical information is automatically collected through cookies, web beacons, and log files.
• Information from Third Parties: We may receive necessary information from payment gateways (such as bKash, Nagad, Rocket) and identity verification agencies.
• Through Customer Support: Information provided during live chat or email communication.

4 Purpose of Using Your Information

hbagi uses the information collected from you only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Age verification — only users aged 21 and above may use the service
• Processing financial transactions (deposits and withdrawals)
• Managing bonuses, promotions, and loyalty rewards
• Providing 24/7 customer service and support
• Ensuring account security and preventing fraudulent activity
• Ensuring responsible gaming and monitoring addiction risk
• Fulfilling legal obligations
• Improving platform performance and enhancing user experience
• Keeping you informed about relevant offers and updates (only with your consent)

We never sell your information to third parties or rent it out for advertising purposes.

5 Disclosure and Sharing of Information

hbagi does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Partners

Minimum necessary information may be shared with selected trusted partner organizations for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information for the specific purpose of providing their services.

5.2 Legal Obligations

In the case of a court order, government directive, or legal requirement, we may be obligated to provide necessary information to the relevant authorities.

5.3 Fraud and Scam Prevention

We may share necessary information with relevant authorities to identify or prevent potentially fraudulent activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, the new entity will also be bound by the same privacy policy.

6 Data Security Measures

hbagi has adopted industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transmissions are secured using 256-bit SSL/TLS encryption technology.
• Secure Servers: Your information is stored in high-security data centers.
• Access Control: Only authorized staff may access your information, and they operate under confidentiality agreements.
• Two-Factor Verification: We use additional verification layers to enhance account security.
• Regular Security Audits: Our systems undergo regular security assessments and penetration testing.
• Data Backup: Regular backups are maintained to ensure the safety of your information.

However, it is not possible to claim that any transmission of information over the internet is completely secure. We take every precaution, but users also have a responsibility to keep their passwords and account information secure.

7 Cookie Policy

Cookies and similar tracking technologies are used on the hbagi website. Cookies are small text files stored in your browser.

7.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and for core functionality.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect statistics about website usage.
• Security Cookies: Help detect fraudulent activity.

You can control cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the website.

8 Data Retention Period

hbagi retains your personal information only for as long as it is required for legal and business purposes:

• Active Account: All information is retained while the account remains active.
• Closed Account: Even after an account is closed, necessary information is maintained for the legally prescribed period.
• Financial Transaction Data: Retained for the period specified under financial regulations.
• Customer Support Records: Kept for a defined period for issue resolution and quality improvement.

Once the retention period ends, your information is securely deleted or anonymized by removing identifying details.

9 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of any inaccurate or outdated information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In specific cases, you may request that the processing of your information be limited.
• Right to Opt Out of Marketing: You may stop promotional communications at any time.
• Right to Complain: If you have a complaint about our use of your information, you may contact us directly.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

10 Protection of Minors

hbagi provides services only to users aged 21 and above. We do not knowingly collect any information from minors. Age is verified accurately at the time of account registration.

If we find evidence that a person created an account while underage, we will immediately close that account and delete all associated information.

11 International Data Transfers

Your information may be stored or processed on servers hosted outside Bangladesh as required to operate our technical infrastructure. In such cases, we ensure that:

• All parties involved maintain adequate data protection standards.
• Data transfer agreements include provisions to protect your privacy.
• Our agreements with third parties include the necessary data protection terms.

12 Changes to This Policy

hbagi reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• The updated policy will be published on this page with a revised date.
• For important changes, a notice will be sent to your registered email address.
• A change notification may be shown when you log in to your account.

Continued use of our services after a change is made will be considered as your acceptance of the new policy. We therefore ask that you check this page regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: